Refund & Cancellation Policy

Small Fare Services Private Limited ("Small Fare®") operates a diverse portfolio of digital platforms and agency services. Because the nature of goods and services varies significantly across our brands, our cancellation and refund policies are segmented by platform.

By executing a transaction on any Small Fare® property, you acknowledge and agree to the specific refund parameters tied to that service. In all cases, statutory taxes (such as GST) remitted to government authorities and third-party payment gateway convenience fees are strictly non-refundable.

2.1 Standard Ticketing Policy

All ticket purchases made via Events Fare are deemed final. Events Fare acts solely as an intermediary technology platform connecting attendees with event organisers.

• User Cancellations: Tickets cannot be cancelled, exchanged, or refunded by the user once a purchase is confirmed, unless the specific event organiser explicitly permits it in their event listing.
• Event Postponement or Cancellation: If an event is cancelled or postponed by the organiser, the organiser's specific refund policy shall dictate the terms of reimbursement. Small Fare® will facilitate communication, but the financial liability rests with the event organiser.

3.1 Transaction Finality

Payblee facilitates the transfer of funds (e.g., rent, vendor payments) from users to beneficiaries. Due to the rapid settlement architecture required for fintech operations, successful transactions cannot be cancelled or reversed by the user once initiated.

3.2 Failed or Pending Transactions

• If your account is debited but the transaction status on Payblee displays as "Failed," the amount will be automatically credited back to your original payment source.
• If a transaction is marked as "Pending" and subsequently fails regulatory or risk-compliance checks, it will be cancelled and refunded.
• Funds inadvertently sent to an incorrect beneficiary account number provided by the user cannot be retrieved or refunded by Small Fare®. Users are solely responsible for verifying beneficiary details prior to authorisation.

4.1 Returns & Exchanges

Filmskart accepts return requests strictly within 7 days of the delivery date, and only under the following conditions:

• The product delivered is defective, damaged in transit, or factually different from the item ordered.
• The item remains unused, unwashed, and retains all original tags and packaging.

4.2 Claim Requirements

To process a return for a damaged or incorrect item, the user must provide an unedited unboxing video clearly showing the package seal being broken and the defect in question. Once the return is approved and the item is received at our fulfillment center, a refund or exchange will be initiated.

For B2B services, including Software Development, Digital Marketing, Brand Strategy, and Viral Wave influencer campaigns, the following standard terms apply unless overridden by a custom Service Level Agreement (SLA) or Statement of Work (SOW):

5.1 Retainer Engagements

Monthly retainers for digital marketing and strategy require a 30-day written notice for cancellation. Fees paid for the current billing cycle are non-refundable, as resources and media spending are allocated in advance.

5.2 Milestone-Based Software Builds

• Advance payments and mobilization fees used to initiate project architecture are strictly non-refundable.
• If a client cancels a project mid-development, they are liable to pay for all hours worked and milestones achieved up to the date of cancellation.
• Completed and approved milestones are final and non-refundable.

Approved refunds will be processed back to the original method of payment (Credit Card, Debit Card, UPI, or Net Banking). We cannot issue refunds to alternate accounts or via physical cash.

We actively monitor and contest illegitimate chargebacks. If you encounter an issue with a payment, we strongly advise contacting our support team directly to resolve it amicably.

Filing a fraudulent chargeback or payment dispute with your bank for a service that was validly rendered constitutes a breach of our Terms of Use. In such events, Small Fare® reserves the right to immediately suspend your account, permanently ban you from all Small Fare® platforms, and pursue civil legal action to recover the disputed amounts, accompanying bank fines, and legal expenses.

If you believe you are entitled to a refund or wish to raise a dispute regarding a transaction, please contact our financial support team. Ensure you include your Order ID / Transaction ID and a detailed explanation of the issue.